Grievance Policy

Equal Opportunity Is the Law


It is against the law for this recipient of Federal Financial assistance to discriminate on th following bases:

 Against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation of belief; and

 Against any beneficiary of programs financially assisted under Title 1 of the Workforce Investment Opportunity Act (WIOA), on the basis of the beneficiary’s citizenship/ status as a lawfully admitted immigrant authorized to work in the United States, or his or her participation in any WIOA Title 1- financially assisted program or activity.

The recipient must not discriminate in any of the following areas:

 Deciding who will be admitted, or have access, to any WIOA Title 1-financially assisted program or activity;

 Providing opportunities in, or treating any person with regard to, such a program or activity; or

 Making employment decisions in the administration of, or in connection with, such a program or activity.

What to Do If You Believed You Have Experienced Discrimination

If you think that you have been subjected to discrimination under a WIOA Title 1-financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either:

  • Director Civil Rights Center
  • U.S. Department of Labor
  • Room N-4123
  • 200 Constitution Avenue, NW Washington, DC 20210.

If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above).

If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for the recipient to issue that Notice before filing a complaint with Civil Rights Center. However, you must file your Civil Rights

Center complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient).

If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with Civil Rights Center.

Revised 1.6.21 – You must file your complaint within 30 days of the date on which you received the Notice of Final Action.

A copy of The RIDGE Project’s Grievance Policy may be found in the Participant Handbook provided to the participant, or directly at The Director of Business Operations, Christopher Ridley, is The RIDGE Project’s Grievance Officer and may be contacted at 419-278-0092, ext. 215.

Participant Rights & Grievance Process

TYRO Career & Employment Program participants are given certain individual rights to ensure
equal treatment. Participants must know and understand their privileges as it pertains to our
program. Our Participants will be informed of their rights and case manager responsibilities prior
to receiving program services.

By Definition
 Rights – that which is morally correct, just, or honorable
 Grievance – a wrong, or other cause of complaint, or especially unfair treatment.
The guide below reveals the responsibilities of the case manager, as well as the rights of the participant.

 Case manager is required maintain a high level of professionalism.
 Case manager must provide quality services.
 Case manager must be involved in the development of the participants ICP.
 Case manager must treat the participants with respect and dignity.
 Case manager must avoid physical, emotional, and verbal abuse.
 Case manager will provide participants with referrals and other advocacy services.
 Participants have the right to receive services despite ethnicity, disability, language, race, social
and economic backgrounds, or spiritual belief.
 Participants have the right to inform the Project Director, through a grievance form, concerning the mistreatment by the case manager.

Additional Info
 Participants won’t have to be concerned about a complaint affecting their services.
 Be assured that complaints will be thoroughly investigated and resolved quickly.
 Understand that the meeting for your complaint will be in private.
 Your information will be kept confidential.

Below is the process in which a participant can submit a grievance.
1. If a participant is mistreated, he has the right to file a complaint in written form.
2. The participant must inform the TYRO Liaison of the Institution about the complaint.
3. The TYRO Liaison will then forward/scan the written complaint to the RIDGE Project Director.
4. The Project Director must meet with the case manager/facilitator to discuss the offense.
5. The case manager must have a plan of action to correct the offense.
6. Continued offenses will follow RIDGE Project’s corrective action process.

These guidelines will ensure that our employees and participants are both treated fairly and justly. It is our endeavor to maintain the integrity of our program with diligence and professionalism.